Why CSMI Technical Service and Support?

As a veteran owned and operated company, with virtually all CSMI field support personnel being former US military, CSMI can provide valuable knowledge and experience in the development and execution of field sustainment operations and technical service and support for the Department of Defense and other US Government end users. CSMI’s background in security technology design and development coupled with CSMI’s field sustainment experience in austere conditions makes CSMI a great partner for detailed support planning for deployed OEM technologies under difficult conditions overseas.

CSMI has successfully deployed and currently sustains a large number of Force Protection and Counter Drug technology systems in the world’s most difficult to support environments. Our experienced technical support teams are tailored to very specific customer requirements where we successfully maintain an Operational Readiness Rate that averages above 90% in these same austere environments.

CSMI sustainment teams coordinate directly with end-use customer decision makers in the field to ensure that the security systems that CSMI supports are appropriately implemented to meet the commander’s intent. This hands-on approach provides our end use customers with a full service turn-key solution on behalf of the OEM’s that we represent. CSMI’s responsiveness and ability to successfully adapt to rapidly changing field conditions are well known within specific US Government organizations.

CSMI has established a significant support infrastructure to support a variety of technology based security systems OCONUS. This infrastructure is a carefully planned and well measured response to the needs of our end users for outstanding technical support for a variety of technologies in unique and challenging environments. Our core competencies, experience, professionalism, and outstanding reputation have been leveraged as an important planning resource by specific US Government organizations. We have proven experience in technology support and sustainment and our team is fully prepared for precise program execution.